Every contact carries a status so you always know where they are in the flow. Here's what each one means.
The statuses
Ready to Launch: added. Nothing goes out until you launch.
Queued: holding their place during your trial. Requests are scheduled after your first payment.
Scheduled: lined up to send.
Sent: the review request went out.
Clicked: the customer opened your review link.
Reviewed: their review showed up on your Google profile.
SMS Only or Email Only: one channel is turned off. Requests still reach them on the other.
Stopped: no channel can reach them, so no more requests go to them.
Failed: the request couldn't be delivered.
Not Scheduled: your one-time launch is over and no request is lined up for them, for example a customer added after the launch.
Why approval exists
New contacts always start at Ready to Launch. Nothing sends behind your back. You stay in control of who gets asked and when.
Reactivate past customers
Reactivation asks your past customers for a review, one time. On the Requests page, choose Launch Reactivation. If your Google listing is connected, pick a pace, Steady or Fast. Use Try it on your phone first to text the message to your own phone, then choose Start. The launch runs once, and customers you add later aren't included. The Reactivation card on Requests shows how far your launch has gone.
Stopping or removing
Open a contact's actions menu for View Details, Do Not Disturb…, or Remove. Do Not Disturb turns off texts, email, or both for that customer. Removing deletes the contact, but their message history stays in your records.